Support
Support for the journey, the transaction, and the people responsible for both.
Contact GÖ.AI
For account access, membership, itinerary, booking, payment, or enterprise administration questions, email dwayne@goaihq.com. Include the booking or payment reference and the relevant date, but never send passwords, full card numbers, or bank login credentials.
Travel and booking assistance
We can investigate booking requests, provider execution status, confirmations, changes, and cancellation or refund requests. A Stripe payment authorization or successful charge does not, by itself, prove that an airline, hotel, or transportation supplier issued a confirmed reservation. Check the supplier confirmation and booking reference.
Treasury and billing
For questions about membership charges, booking fees, Stripe payment activity, receipts, expense reports, or Plaid-connected financial data, contact support with the relevant non-sensitive transaction reference. For an unfamiliar charge, include the date and amount. We will review available payment and provider records; refunds remain subject to applicable terms, supplier rules, and law.
Enterprise and duty of care
Travel managers and authorized enterprise administrators may request help with traveler access, organizational permissions, trip visibility, policy rules, approvals, and reporting. Do not send confidential traveler rosters or sensitive security information over ordinary email unless an approved secure channel has been arranged.
Active-trip emergencies
GÖ.AI is not an emergency-response service. For immediate danger, contact local emergency services. For urgent airline, hotel, or transport disruptions, contact the confirmed supplier directly while notifying GÖ.AI. Automated alerts and intelligence are supplementary, not a substitute for official instructions.
Privacy and account requests
Email dwayne@goaihq.com with “Privacy Request” in the subject for applicable access, correction, deletion, or account questions. Review our Privacy Policy and Terms of Service.